Credential Recovery & Management Improvements

Introduce functionality that allows authorised users to recover or reinstate credentials that have been removed, expired, or archived in error, without needing to rely on support intervention.

This could include a restore option, recovery workflow, audit history, or other credential management tools that enable organisations to quickly reinstate valid credentials and maintain continuity across active projects and contractor records.

Problem Statement

Currently, when a credential is removed or becomes unavailable unintentionally, clients may need to contact support or perform additional administrative steps to correct the issue. This can create delays, increase operational overhead, and impact project workflows while access or compliance records are being restored.

Suggested Improvement

Provide enhanced self-service credential recovery capabilities that allow authorised users to:

1. View recently removed or archived credentials.

2. Reinstate credentials where appropriate.

3. Review an audit history of credential changes.

4. Resolve accidental removals without requiring support assistance.

Potential Benefits

1. Faster recovery from accidental credential removals.

2. Reduced dependency on support tickets.

3. Improved administrative efficiency.

4. Better operational continuity for live projects and contractor records.

5. Increased visibility and control through credential change history.