No one knows what would make Heresafe better than the people using it every day. We already use your feedback to shape our roadmap, but this is your chance to share ideas openly and see what other administrators are thinking too. Drop your idea in the comments below. And if you want to go further, head to our feature board where you can submit suggestions, vote on existing ideas, and see what's already in the pipeline.

Kelly Szabo 3 months ago

4

Community Support

Would it be possible to add a Subcontractor Performance section to the HereSafe portal, where we can record whether a subcontractor’s performance has been positive or negative, along with a short comment? This could help us monitor supplier performance and support future reviews and decisions.

Yusra Sunnan 15 days ago

Config

+1

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Feature Request

Could we have a dedicated sign in page. I cannot in any way navigate to the page where my certificates are uploaded.

Neil Walsh 20 days ago

1

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Feature Request

One of the challenges we currently face is that many contractors are reluctant to provide their email addresses in advance and would prefer to complete their induction upon arrival at site. At present, contractors complete a paper induction when they arrive, which is then scanned and uploaded into HereSafe. This process is quite time-consuming and involves additional administration. We are therefore exploring whether there is a more efficient solution available within HereSafe. Specifically, would it be possible to display a QR code at the site entrance or reception area that contractors can scan using their mobile phone or company-issued tablet and complete the induction directly through Heresafe? Ideally, this would allow contractors to complete the induction digitally on arrival, remove the need for paper forms and scanning, and ensure records are automatically captured within the system.

Ryan Renew about 1 month ago

Inductions

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Feature Request

It would be beneficial if the system could automatically send reminder notifications where project or job documentation (such as the Health & Safety Questionnaire, RAMS, Professional Indemnity Insurance, and Employers' Liability Insurance) remains outstanding. Similarly, if a worker has been assigned to a project or job but has not completed their site induction, the system could automatically remind both the worker and the host manager of the outstanding induction. Ideally, the first reminder could be issued three days after the job is created or the worker is assigned to the project, with subsequent reminders sent at appropriate intervals (4 days). If, after three reminders, the required documentation or induction is still outstanding, the notification could be escalated to the company's primary contact. The escalation should include the job number, job title, and the name of the employee who has not completed the induction or details of the outstanding documentation. I believe this functionality would help improve compliance and reduce the need for manual follow-up.

Umar Sayi about 2 months ago

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Feature Request

We currently find the contractor rating system useful, but it is quite limited and there are a few improvements that would make it much more valuable for managing contractor performance. Review Overview It would be really helpful if the review list included the Review Date, overall star rating, and the first comment/question response. This would give us a much better overview of completed reviews without having to open each one individually, making it much quicker to identify specific reviews and assess contractor performance at a glance. Current Screen PROPOSED SCREEN Multiple Rating Categories At the moment, we're only able to capture a single rating as part of the review. We'd like the ability to add multiple rating categories, ideally up to five, so we can score different aspects of a contractor's performance, such as quality, communication, health and safety, timeliness, and professionalism. The system could then automatically calculate an overall rating based on these individual scores, giving us a more balanced and meaningful assessment of contractor performance.

Chris Butler 2 months ago

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Feature Request

Would be great to have a timestamp for when projects were created on the system. Maybe above the close job button when viewing the project.

Jake Gordon 2 months ago

1

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Feature Request

Request Summary Addition of a Save button within the Internal Notes field during the credential verification process. Current Behaviour At present, any notes entered into the Internal Notes field can only be saved when the verifier either accepts or rejects the credential. This means users must make a verification decision in order to retain any notes entered. Requested Enhancement Introduce a standalone Save function that allows users to save Internal Notes without being required to accept or reject the credential. Business Need / Use Case The customer would like the ability to document observations, queries, or potential issues identified during the verification process and save these notes for future reference while leaving the credential in its current pending state. This would enable verification work to be paused and resumed later, without losing information or forcing a premature decision. Expected Benefit Allows verifiers to record findings during review without making an immediate approval or rejection decision. Improves auditability and traceability of the verification process. Supports collaboration and handover between users reviewing credentials. Provide a clearer audit trail of actions and observations made during credential verification.

Chris Butler 3 months ago

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Feature Request

Introduce functionality that allows authorised users to recover or reinstate credentials that have been removed, expired, or archived in error, without needing to rely on support intervention. This could include a restore option, recovery workflow, audit history, or other credential management tools that enable organisations to quickly reinstate valid credentials and maintain continuity across active projects and contractor records. Problem Statement Currently, when a credential is removed or becomes unavailable unintentionally, clients may need to contact support or perform additional administrative steps to correct the issue. This can create delays, increase operational overhead, and impact project workflows while access or compliance records are being restored. Suggested Improvement Provide enhanced self-service credential recovery capabilities that allow authorised users to: View recently removed or archived credentials. Reinstate credentials where appropriate. Review an audit history of credential changes. Resolve accidental removals without requiring support assistance. Potential Benefits Faster recovery from accidental credential removals. Reduced dependency on support tickets. Improved administrative efficiency. Better operational continuity for live projects and contractor records. Increased visibility and control through credential change history.

Kelly Szabo 3 months ago

Projects

+1

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Feature Request

Currently, locations must be created individually within the system. For organisations with a large number of sites, buildings, areas, or location hierarchies, this can be a time-consuming and repetitive administrative task. Proposed Enhancement Introduce a bulk location import feature that allows users to create multiple locations in a single action via a spreadsheet upload (e.g. Excel or CSV template). Key Benefits Reduces the time required to set up new environments. Simplifies the creation of large location structures. Minimises manual data entry and the risk of human error. Improves efficiency when organisational sites, buildings, or areas need to be added or updated in bulk. Provides a quicker and more scalable administration experience. Suggested Functionality Downloadable import template. Ability to create multiple locations and sub-locations from a single upload. Validation checks prior to import. Error reporting for any failed records. Option to identify parent-child relationships within the location hierarchy. Ability to create new locations and optionally update existing ones. Current Process Locations must currently be created individually within the platform. For organisations with a large number of sites or complex location structures, this can result in significant administrative effort. Business Value This enhancement would reduce administration time, improve data accuracy, and make it easier for clients to establish and maintain large location structures within the system.

Kelly Szabo 3 months ago

💡

Feature Request

Current Behaviour It is currently possible to issue permits outside of a project to contractors whose induction has expired or is no longer valid. Requested Enhancement When issuing a permit outside of a project, the system should verify that the selected contractor has a current, valid induction before allowing the permit to be issued. If the contractor does not have a valid induction, the system should prevent the user from: Issuing a new permit to that contractor; and/or Copying an existing permit where the resulting permit would be issued to a contractor without a valid induction. A clear validation message should be displayed to explain why the action cannot be completed. Business Rationale A valid induction is a fundamental control to ensure contractors have completed the necessary site-specific safety and compliance requirements before undertaking work. Permitting users to issue permits to contractors with expired inductions creates a risk that work could proceed without the appropriate authorisation or awareness of current site requirements. Introducing this validation would strengthen compliance controls within the permit process and provide assurance that only contractors with an active induction can be authorised to carry out work.

Chris Butler 3 months ago

Permits

+1

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Feature Request

Current Behaviour: When a credential or document, such as a Quality Questionnaire, is removed from a project, the underlying document is also deleted from the contractor's records. This means that if the document is required elsewhere, it must be re-uploaded. Requested Enhancement: Allow users to remove credentials from a specific project without deleting the original document from the contractor portal. The action should simply disassociate the document from that project, while retaining it within the contractor's document library for future use. Benefit: This would provide greater flexibility when managing project-specific requirements and reduce the administrative burden of repeatedly requesting and uploading the same documentation. It would also minimise the risk of important credentials being unintentionally removed from the contractor's records when they are no longer required for a particular project.

Chris Butler 3 months ago

Projects

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Feature Request

Anything big?

Jake Gordon 3 months ago

1

Community Support

Looking back at those early days with Heresafe, most of us would do a few things differently. Maybe it's how you structured your contractor types, how you configured notifications, or something you didn't think about until it became a problem. If you could go back and give yourself one piece of setup advice, what would it be? Would love to build up a list of things new administrators can learn from.

Kelly Szabo 3 months ago

1

Config

Community Support

There seem to be two schools of thought here, some teams work primarily through main contractors and hold them accountable for their supply chain, while others prefer to deal with each supplier directly. Which approach does your organisation take, and what are the pros and cons you've found in practice?

Kelly Szabo 3 months ago

1

Community Support

When copying a permit, all fields are currently editable except for the "Issue To" field. It would be beneficial if users were able to amend the "Issue To" field when creating a copied permit, particularly for long-running projects where supervisors or responsible persons may change over time. At present, this means a new permit must be created from scratch if the permit needs to be issued to a different supervisor. Allowing this field to be edited would reduce administration, improve efficiency, and make the permit copying function more flexible for ongoing works.

Chris Butler 3 months ago

1

Permits

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Feature Request

At the moment, when adding documents, the only option is to upload a file directly from a local device. It would be really useful to have the ability to either upload a local file or select a document that has already been uploaded to a document group. For us, this would help ensure we're always using the correct version of a document and avoid the need for multiple uploads of the same file. A specific example is site-specific briefings. Our host managers don't necessarily have access to all of these documents on their local devices, but the documents already exist within document groups in the system. Being able to select them directly would make the process much simpler and reduce administration. Benefits: Reduces duplicate document uploads. Improves version control by using existing managed documents. Saves time for users creating records. Makes it easier to access documents that are already stored within the platform. Reduces reliance on users having local copies of documents available.

Kelly Szabo 3 months ago

Projects

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Feature Request

Contractors frequently experience confusion when accessing the platform for the first time, often assuming they do not have an account or are unsure how to log in after receiving an invitation email. It would be beneficial to improve the contractor access journey by making it clearer that contractors can access the system using the email address their invitation was sent to, without needing to create a separate account. Additional guidance throughout the login and access process could help users understand: How to access the platform for the first time. Which email address they should use. The difference between available profile types where a user has multiple roles (e.g. Company Contact and Worker). Which option they should select based on the task they are trying to complete. Benefits: Reduce contractor login and access issues. Improve the first-time user experience. Reduce support requests relating to account access. Increase completion rates for inductions, questionnaires, and project requirements. Provide a clearer experience for users with multiple roles within the system. A more intuitive contractor access journey would help users reach the right area of the platform more quickly and with less reliance on support.

Jake Gordon 3 months ago

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Feature Request

When a document has expired and no further updated versions will be uploaded under that specific document category, it should be archived. When we archive a document ourselves, it should no longer appear on the dashboard as an expired item. Archived documents are no longer active or required, so they should not continue to show as overdue or expired. This will help keep the dashboard accurate, reduce unnecessary expired document notifications, and ensure users focus only on current compliance requirements.

Yusra Sunnan 3 months ago

1

Config

+2

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Feature Request

As a contractor/portal user, I want to be able to delete or remove a document that I uploaded in error, so that I can correct mistakes without having to contact the client or host organisation.

Nick Arran 4 months ago

1

Permission changes

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Feature Request

Product Suggestion Introduce a Site Notice field within the system that allows authorised users to create and manage important site-wide notifications which are then displayed directly on relevant permits. This would ensure that critical information is consistently visible at the point of permit creation and review, improving awareness of site conditions, restrictions, and ongoing activity. Examples of site notices could include: Health & safety alerts Fire alarm testing schedules Car parking restrictions Severe weather warnings Concurrent works being carried out on site Temporary access restrictions or diversions Problem Statement There is currently no centralised way to display important site-wide notices directly within permits. As a result, users may need to communicate this information separately, which can lead to: Important updates being missed Inconsistent communication across contractors Reduced visibility of live site conditions Increased reliance on external messaging or manual updates Suggested Improvement Add a configurable Site Notice field at site or workspace level, allowing authorised users to: Create and update active site notices Set visibility rules (e.g. workspace, project, or permit-level display) Display notices prominently on all relevant permits Update or remove notices as site conditions change The notice should be clearly visible during permit creation, review, and approval workflows. Potential Benefits Improved visibility of critical site information Better communication of live risks and restrictions Reduced chance of contractors missing important updates More consistent messaging across permits Enhanced safety awareness on site Centralised management of temporary site conditions

Chris Butler 4 months ago

1

Permits

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Feature Request