Restore Deleted Project Contacts

Product Suggestion

Introduce functionality that allows users to restore project contacts that have been accidentally deleted, without requiring intervention from the support team.

This could include a temporary recycle bin, restore option, or audit history within the project contacts section, enabling authorised users to quickly recover recently removed contacts. The feature would help streamline project administration and reduce delays caused by accidental deletions.

This would be particularly beneficial within busy operational environments where project contacts may be removed unintentionally and need reinstating quickly to maintain communication, approvals, or workflow continuity.

Problem Statement

Currently, if a project contact is accidentally deleted, users are unable to restore the contact themselves and must instead raise a support ticket for assistance. This creates unnecessary delays and additional administrative effort for both clients and support teams.

Suggested Improvement

Implement a self-service restore function for deleted project contacts, allowing authorised users to:

• View recently deleted contacts

• Restore contacts directly within the project

• Recover deletions without requiring support intervention

Potential Benefits

• Faster recovery from accidental deletions

• Reduced dependency on support tickets

• Improved user experience and efficiency

• Reduced administrative delays

• Better operational continuity within live projects