Document Requests Audit Log

Product Suggestion

Introduce a dedicated audit log for document and credential requests, providing clear visibility of all request activity within the system.

The audit log would display:

• When a document was requested

• Who requested it

• Whether the request was system-generated or manually triggered

• The status of the request

• Potentially which project, permit, or workflow triggered the request

This functionality would create a clearer history of credential request activity and improve transparency for both administrators and contractors managing compliance documentation.

The feature would be particularly useful in environments with multiple administrators or automated workflows, where duplicate requests can occur due to limited visibility of previous request activity.

Problem Statement

Currently, users have limited visibility of previous document requests, making it difficult to determine:

• Whether a credential has already been requested

• When the request was sent

• Who initiated the request

• Whether the request came from automation or manual action

This can result in duplicate credential requests, unnecessary contractor communication, and additional administrative workload.

Suggested Improvement

Add a document request audit log within the credential/document management areas of the system, allowing users to review historical request activity and request origins.

Potential Benefits

• Reduced duplicate credential requests

• Improved transparency and auditability

• Better visibility of automated vs manual actions

• Improved contractor communication

• Reduced administrative confusion and workload

• Stronger compliance tracking and reporting