Make Contractor Access and Login More Intuitive

Contractors frequently experience confusion when accessing the platform for the first time, often assuming they do not have an account or are unsure how to log in after receiving an invitation email.

It would be beneficial to improve the contractor access journey by making it clearer that contractors can access the system using the email address their invitation was sent to, without needing to create a separate account.

Additional guidance throughout the login and access process could help users understand:

• How to access the platform for the first time.

• Which email address they should use.

• The difference between available profile types where a user has multiple roles (e.g. Company Contact and Worker).

• Which option they should select based on the task they are trying to complete.

Benefits:

• Reduce contractor login and access issues.

• Improve the first-time user experience.

• Reduce support requests relating to account access.

• Increase completion rates for inductions, questionnaires, and project requirements.

• Provide a clearer experience for users with multiple roles within the system.

A more intuitive contractor access journey would help users reach the right area of the platform more quickly and with less reliance on support.